Frequently Asked Questions
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You’ll start with a free 10-minute consultation to get to know your fitter and ask questions. After that, you will be able to purchase one of our virtual fitting packages (bra fitting, style consultation, or new mother gift package).
A virtual bra fitting or styling package consists of two 30-minute sessions. In the first session, we will take your measurements, discuss your needs, and what you want from your bra or garments. We’ll go over options together and help you select bras, apparel, or accessories to order!
In the second session, you’ll try the bras on and we’ll discuss fit opportunities and necessary adjustments, decide which items you want to keep, and exchange and return items as needed. We can also review bra compatibility with your wardrobe.
Between sessions, you can get in touch with your fitter via email at any time, and the measurements and product recommendations are yours to keep!
⚠️NOTE: The cost of your fitting package does not include the cost of the bras or any other products. We’ll always strive to make the best recommendation within your budget.
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Soutien’s fitters do not make any commission or sale from the products you choose, and you’re not obligated to purchase any of the recommended products!
Recommendations are always based on a product’s ability to meet your specific needs (such as support, coverage, match to skin tone, compensation for asymmetry, etc.) and budget.
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We will always do our best to make product recommendations that are returnable! If you haven’t received a bra you love after both sessions in a fitting package, we will schedule a complimentary session to make sure all your needs are met.
It’s our mission to support you and we want you to be overjoyed by the service experience!
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Definitely not! This service is designed to make you as comfortable as possible. We can accommodate any desired level of modesty.
When changing clothes, you can turn off your camera. While reviewing the fit of bras or taking your measurements, you should wear whatever bottoms you are comfortable in (i.e. pants, skirt, shorts). If you would prefer to have your midriff covered as well, we recommend wearing a tank top with straps that can be rolled down beneath the bra so that we can examine the fit of the garments.
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No two women's breasts are the same and for that matter, no two breasts are the same!
Women's breasts change over time for a variety of reasons. These can include aging, weight changes, pregnancy or nursing, breast cancer treatment, hormone therapy, and surgical augmentation (including gender affirmation surgery).
We have expertise in all these areas and more, and are committed to providing a nurturing and welcoming environment for all women.
Throughout your free consultation and bra fitting, your fitter will learn about your needs and preferences to find or customize the perfect solution for you. Nothing is good enough until you look and feel your absolute best.
Contact us
Questions that weren’t answered above? Whether you’d like to schedule an appointment or just learn more about us, we’d love to connect! You can use this form to get in touch or send us a message with the information below.
Contact
lily@soutiennyc.com
New York, NY
Hours
Monday–Sunday
9am–6pm ET